Deleting your data
You can take it all back.
No form, no email thread, no waiting on us. Sign in with the account you use in the app and it's done in one step.
What gets deleted
- Your cycle history, symptoms, moods and notes
- Every conversation you've had with Lumie
- Any partner links, in both directions
- Your device registrations and notification tokens
- Your sign-in itself
What we keep, and why
If you ever paid us, the payment record stays — we're required to keep it. Your identifier is stripped from it first, so what remains is an amount and a date with nothing pointing back at you.
Sign in first, so we delete the right account.
Used the app as a guest, without ever signing in? Your logs are on the phone, so uninstalling removes those — but the app also created an anonymous account for you, and that is not something uninstalling reaches. Delete it from the app: Privacy → Delete account permanently. If the app is already gone, write to hylumie@gmail.com and we will do it — you will not be able to sign in here to do it yourself, because a guest account has no sign-in.