Deleting your data
You can take it all back.
No form, no email thread, no waiting on us. Sign in with the account you use in the app and it's done in one step.
What gets deleted
- Your cycle history, symptoms, moods and notes
- Every conversation you've had with Lumie
- Any partner links, in both directions
- Your device registrations and notification tokens
- Your sign-in itself
What we keep, and why
If you ever paid us, the payment record stays. We're required to keep it. Your identifier is stripped from it first, so what remains is an amount and a date with nothing pointing back at you.
Or delete some of it, and keep your account
You do not have to choose between everything and nothing. Two controls in the app remove data on their own, take effect immediately, and leave your account and your sign-in alone. Neither is a request that reaches us: the app does it, and there is nothing to wait for.
Profile → Privacy Center → Clear Lumie conversations
Deletes every conversation you have had with Lumie, typed and spoken, from the phone and from our server. Your cycle history is untouched.
Profile → Privacy Center → Delete server data
Deletes everything we hold on our side: the backup of your cycle history, your conversations, any partner link and the card behind it in both directions, the usage counts, and anything you reported to us. Your logs stay on the phone and the app keeps working. What is kept is the same payment record described above, with your identifier already stripped from it.
Sign in first, so we delete the right account.
Used the app as a guest, without ever signing in? Your logs are on the phone, so uninstalling removes those. But the app also created an anonymous account for you, and that is not something uninstalling reaches. Delete it from the app: Privacy → Delete account permanently. If the app is already gone, write to hylumie@gmail.com and we will do it. You will not be able to sign in here to do it yourself, because a guest account has no sign-in.